MAY-JUN 2019

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INTECH MAY/JUNE 2019 21 PROCESS AUTOMATION while a nongamer can perform a maximum 100 actions per minute (figure 4). Personal ergonomics is becoming more and more important to improve the health and well-being in the control room work- ing environment. Human factor involvement in the early stage of design layout is even more important in future control rooms or control centers with the entry of the next generation into the industrial field. We must seriously consider the needs, require- ments, behaviors, and values of the next generation of operators that we need to attract to the industrial world. The only way to encourage the next generation of operators to work in control rooms is a holistic approach to the control room working environment. Acoustic disturbances will play a key role if operators must share a common working space, communication devices, navigation keyboards, etc. Improved illumination is another area of concern, because we know that interrupting individual circadian rhythms can have devastating consequences for shift operators. Air qual- ity, heating, air conditioning, and ventilation also matter when enhancing human performance in the control room working environment. Dedicated operator fatigue management mini- mizes the influence of fatigue. The knowledge gap is another problem that we will face as baby boomers retire. One way of transferring knowledge from baby boomers to the gaming and multitasking gen - eration is by introducing gamification as a motivation for learning, education, and passing on knowledge. Human- centered design that creates intelligent and individual working places is the way forward to meet these demands for the next generation of operators. Integrated control centers With the shift away from traditional control rooms toward integrated collaborative control centers, tomorrow's opera- tors will require a very different skill set, with much more em- phasis on cooperation, coordination, analytics, and manage- ment. To be able to attract the best operators and offer them an environment where they can consistently bring high performance in 24/7 work settings, the integrated control centers should be designed by experts from the beginning. New digitalized infrastructures tear down information silos and make world-class remote expertise available. Optimiza- tions previously not possible are coming into reach. ■ ABOUT THE AUTHOR Martin Hollender, PhD (, is a prin- cipal scientist and project leader at ABB's Corporate Research Center in Germany. View the online version at Note: This article was adapted from Hollender, M.; Graven, T.-G.; Partini, J.; Schäring, P. Process Operation 4.0. atp edition, 2017, 59, pp. 52–58. ISA would like to thank our sponsors ISA Strategic Partner for Systems Integration ISA Corporate Partners ISA Promotional Partner

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