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JUL-AUG 2017

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46 INTECH JULY/AUGUST 2017 WWW.ISA.ORG by accessing data, applying business logic, and modeling • Integration with various IT or OT sys- tems, including the Internet of Things The main airport deliverables were: • Real-time geospatial mashup of data streams in a fully interactive map • Incident identification and management • Industry-leading analytics and predic- tive capabilities for proactive resource and demand management • Facilitation of collaborative decision making between airport operators, service providers, stakeholders, and airlines to improve customer service • Fully supported commercial off-the-shelf platform with a long-term development road map, minimizing the "time to value" • Support for continuously working to ward greater operational innovation and efficiency • Set of core integration technologies that enable the enterprise strategic vision Lessons for integrating IT and OT: • The solution has real-use applications for industries, such as mining, manu - facturing, transportation and logistics, supply chain management, and infra- structure development. • At this time, technology and integra- tion is ahead of people and process, which can cause project failure. • Any business wanting to implement a similar system should think in terms of scale: start small, apply the right foun- dational systems, and then choose when to expand at relatively low cost. • Do not bite off everything at once, just take on a subset of systems and then expand the solution incrementally. n ABOUT THE AUTHOR Andrew May (Andrew@nukon.com.au) specializes in business optimization at Nukon, which offers SAGE Automation, helping businesses understand and im- plement their strategic vision using tech - nology and delivering innovative projects for customers. SAGE is a member of the Control System Integrators Association. and can also be displayed on a desktop computer or mobile devices. How did we do it? Multiple technologies were used by the team to integrate operational silos, such as landside transport, aircraft positioning, vehicle information, vehicle flow, flight schedules, fire systems, asset management systems, check in, and baggage handling. An integrated software platform was used to handle each of the following: adapt data from external systems; interpret, aggregate, and publish incoming data streams; and al low automation capabilities and integra- tion of operational technology sources. The general approach was to capture, process, and "clean" relevant events from each disparate system and publish them to the live visual application. From there, the data could be merged, and integrated with business rules, giving operators a consolidated view of those events in real time. Without being highly integrated, this task would be challenging. An organiza- tion would need to have a large number of screens and consult a large number of systems all at the same time. The system has these capabilities: • Live visual status of assets, such as mov- ing aircraft, check-in counters, baggage carousels, and building services • Display of emergency (and preventa- tive maintenance) work orders, as they happen • Ability to explore "what if" scenarios ny company trying to gain vis- ibility into its operations has likely grappled with not being able to see and act on data to improve performance. A big part of this is in disparate information technology (IT) and operational technology (OT) systems. Australian business optimization and inte - gration company Nukon integrated dispa- rate systems at Melbourne Airport—pro- viding a use case of how integration and harnessing real-time data can improve efficiencies in any industry. The project integrated IT and OT sys- tems, such as baggage handling, aircraft real-time positions, and customer check- in, for a representation of all operations. The result allows airport managers, opera- tors, and external providers to visualize po- tential opportunities or threats that might affect the customer's journey through the airport, and plan and react accordingly. The problem In a move toward "smart cities," Mel- bourne Airport required a view of the entire airport's operations, from customer arrival and baggage carousels, to ground operations and flight scheduling. The solution Multiple siloed IT and OT systems were integrated into a user-friendly interface. The aggregated data is presented on a wall of screens in the airport's new Enhanced Airport Coordination Centre channel chat | Tips and Strategies for Integrators Airport integration shows IT-OT convergence By Andrew May A Multiple siloed IT and OT systems were integrated into a user- friendly interface called the situational awareness platform. Nukon received the TIBCO Business Innovation Excel- lence Award for the project. Pictured are Murray Rode (TIBCO), Andrew May (Nukon), and Gaurav Dhall (TIBCO) in Sin- gapore, March 2017.

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